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01.
Emergency call-outs will incur additional charges, as they necessitate the attendance of an on-call engineer outside of regular hours.
We recognise that emergencies arise unexpectedly and must be addressed promptly. However, we advise that whenever possible, non-urgent issues be scheduled for the next working day to minimise costs for you.
02.
We are based in St. Albans and cover the whole of Hertfordshire and North London.
Yes, usually we can.
We do our utmost to keep costs down for our customers wherever possible and offer free quotes whenever feasible. However, there may be instances, especially for jobs further afield or during busy periods, where a call-out fee applies.
We take full advantage of available technologies such as WhatsApp, which enables us to gather necessary information through images, often allowing us to provide quotes without delay.
03.
Our gas engineers are exceptionally skilled with many years of experience in the industry. They are fully equipped to work on boilers of all ages and types, including combination (combi), system, and electric boilers.
Certainly! When servicing or repairing a system boiler with a separate cylinder, it’s typically necessary to inspect both components. Your cylinder type may vary and could include options such as direct and indirect cylinders, as well as vented and unvented pressurised cylinders.
Absolutely! We’re here to help with repairs such as leaks, overflows, and ball valves on cold water storage tanks. Additionally, we can assist with thermostatic shower valves, basin taps, and kitchen taps. For your heating needs, we cover everything from radiators to electric radiators, including essential components like radiator thermostatic lockshield valves.